FAQ: The Thunderbirds Co-operative Board Game by Matt Leacock
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

What's the difference between the £65 and £75 Pledge and why is it locked?

Originally we had locked the £65 Pledge and replaced it with the identical but more expensive £75 Pledge to cover the costs of additional expansions then unlocked. However we were able to finalise some costs and realised that we could keep the £65 pledge open permanently, so the £75 pledge is identical in every way to the £65 pledge, and as people switch back to £65 we are keeping it locked. Last updated: Sun, Mar 1 2015 11:53 am EST

Will the shipping get cheaper?

We have reduced the shipping already for destinations in Australia and the USA and hope to keep providing more savings through the Kickstarter as we negotiate better pricing for you. If you pledge for the £65 Board Game & Expansions Pledge you can pay your shipping now, or wait until after the Kickstarter and we will charge the final amount then Last updated: Sun, Mar 1 2015 11:55 am EST

How Do I select Add On's? Or Extra Pledges?

Simply click on the green button in the top right corner to manage your pledge. All you have to do is to increase the total of your pledge by the Add On's or extra pledges you want. After the Kickstarter we invite you to a pledge management tool where you select all the pledges and add ons and can also choose extra items, tell us your shipping address, the name you want in the credits and pay any remaining amounts due for shipping or extras. Last updated: Sun, Mar 1 2015 11:57 am EST

Shipping Updates No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the project is locked down for shipping. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my pledge will be shipped, charged or locked down?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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